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Customer Service

Products and Services

Test Gauge and backflow Supply Inc:  DBA www.shopbackflow.com

www.shopbackflow.com is the ecommerce segment of Test Gauge and Backflow Supply Inc.

Test Gauge and Backflow Supply Inc. has been providing a complete source of Backflow Prevention product since 1995.

Test Gauge and Backflow Supply Inc. is the corporate office and Franchisor of Test Gauge Inc. We offer Calibration services, Repair part sales, Technical support and specialize in Backflow valve replacement

Test Gauge Inc. has 6 locations doing business as franchisees of Test Gauge and Backflow Supply Inc. Our team of experts provide the best service and technical support in the industry. All locations have inventory of the most common repair parts and valves needed to complete your order and ship immediately.

Our locations and store hours (below)

  • Corporate 7:30 AM – 4:30 PM
  • Elgin 7:30 AM – 4:30 PM
  • Indiana 7:30 AM – 4:30 PM
  • Dallas Texas 7:30 AM – 4:30 PM
  • Houston Texas 7:30 AM – 4:30 PM
  • Denver 7:30 AM – 4:30 PM
  • Cincinnati 7:30 AM – 4:30 PM

Shipping Policy

We use fast, reliable and insured shipping companies for delivery, so you receive your backflow products on time. A tracking number will be generated when your order is complete and shipped to you. This number is available upon request.  If you receive the wrong part we will replace it with the correct part. We will cover the shipping cost to ship and return the correct item. Please contact your local office or the corporate office for any questions regarding shipping.

Privacy & Security

This privacy policy sets out how Test Gauge & Backflow Supply, Inc. uses and protects any information that you give Test Gauge & Backflow Supply, Inc. when you use this website. Test Gauge & Backflow Supply, Inc. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Test Gauge & Backflow Supply, Inc. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customerservice@shopbackflow.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 15430 East Batavia Dr. Suite A Aurora, CO 80011.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

COOKIE NAMECOOKIE DESCRIPTION
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

 

Return Policy

Test Gauge and backflow Supply Inc. will accept returns for items that were ordered and shipped incorrectly with no penalty to the customer. Returns will be accepted up to 30 days from the date of purchase. Return items include material that has been shipped incorrectly and defective items from the manufacturer. Custom orders and product that have been installed or damaged will not be accepted as a return.

All other items returned within 30 days are subject to a 25% restocking fee plus the cost of original shipping charges. All returns product must be free from damage. Customer is responsible for return shipping cost.

Credit for returned parts will be issued when product has been returned and is in resalable condition. Refunds will be reimbursed to the original credit card that was used at the time of purchase. Please contact your local office or the corporate office with any questions about returns and refunds.

Terms and Conditions

List of Domains shopbackflow.com

Copyright and Trademarks and Patents Unless otherwise noted, product names, designs, logos, titles, text, images, animations, color combinations, button shapes, layout, audio, video, and HTML code within this web site are the trademarks, service marks, trade names, copyrights or other property of Shopbackflow.com Copyright 2014. Shopbackflow.com ALL RIGHTS RESERVED. All other unregistered and registered trademarks are the property of their respective owners. Nothing contained on this web site should be construed as granting, by implication, estoppel, or otherwise, any license or right to distribute, modify, transmit, use, reuse, or re-post any of Shopbackflow.comIntellectual Property displayed on this web site without the express written permission of Shopbackflow.com.

No Warranties and Limits of Liabilities Information and documents provided on this web site are provided "as is" without warranty of any kind, either express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, and noninfringement. Shopbackflow.com uses reasonable efforts to include accurate and up-to-date information on this web site; it does not, however, make any warranties or representations as to its accuracy or completeness. Shopbackflow.comperiodically adds, changes, improves, or updates the information and documents on this web site without notice. Shopbackflow.com assumes no liability or responsibility for any errors or omissions in the content of this web site. Your use of this web site is at your own risk. Under no circumstances and under no legal theory shall Shopbackflow.com, its suppliers, or any other party involved in creating, producing, or delivering this web site's contents be liable to you or any other person for any indirect, direct, special, incidental, or consequential damages arising from your access to, or use of, this web site.

Making Purchases If you wish to make purchases of products or services described on this web site, you may be asked by to supply certain information, including but not limited to credit card or other payment information. You agree that all information that you provide here will be accurate, complete and current. You agree to pay all charges incurred by users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. Moreover, you agree to review and to comply with the terms and conditions of any specific agreement that you enter into with Shopbackflow.com in connection with the purchase of any product or service.

Communications With This Web Site You are encouraged to communicate with this site where applicable. You are prohibited from transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Shopbackflow.com will fully cooperate with any law enforcement authorities or court order requesting or directing Shopbackflow.com to disclose the identity of or help identify or locate anyone transmitting any such information or materials. Although Shopbackflow.comShopbackflow.com is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on this web site. Shopbackflow.comassumes no responsibility or liability for any actions or communications by you or any unrelated third party within or outside of this web site. Shopbackflow.com reserves the right to modify or remove any and all information posted to its web sites. 

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